Operations & Customer Care Coordinator

Full time · Costa Blanca · Operations

Operations & Customer Care Coordinator

The point of contact for customers before, during and after installation, keeping the whole process readable.

At a glance

First point of contact for assessment requests, and for questions from customers already partway through a project.
Keeping customers informed of dates, access requirements and any change to the plan, before they have to ask.
Coordinating the handover: drawings, datasheets, test records and monitoring access delivered in one place, in the customer’s name.

See the full listing below

What the role involves

First point of contact for assessment requests, and for questions from customers already partway through a project.
Keeping customers informed of dates, access requirements and any change to the plan, before they have to ask.
Coordinating the handover: drawings, datasheets, test records and monitoring access delivered in one place, in the customer's name.
Following up after installation, so a monitoring question or a minor issue has somewhere to go.

What we are looking for

Experience in a customer-facing coordination or operations role; construction or trades-adjacent experience is a plus.
Comfortable managing several active projects at once without losing track of who needs what.
Clear, calm communication, including when a schedule has to change.
Spanish and English, given the customer mix on the Costa Blanca.

This is a demonstration vacancy for a fictional company, written for this portfolio site. The responsibilities and requirements above are realistic for the role, not a real, currently open position.

Interested?

Send a short introduction.

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